Customer Service

Creative marketing, effective sales channels, and quality products are all hallmarks of a successful retail brand, but none are as critical as world class customer service.  No matter how great your products may be, if they are not backed by a strong customer service model, then your days in business are sure to be numbered.

Wicked Irish keeps this fact in mind every day we conduct business.  Without satisfied customers, there is no point in being in business.  Listening to our customers needs, solving our customers problems and apologizing (yes, we know we are not infallible) when things may go wrong.  These are a few of the ‘commandments’ we live by when servicing the needs of our loyal customers.

We always seeking constructive and creative feedback, so please send us any of your thoughts or ideas at any time.  Trust us, they will be carefully considered!

Thank you for your business!

All Things Wicked….Live Wicked

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

Legal Notice
All notices from Wicked Irish to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Wicked Irish shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:

Delivery shall be deemed to have been made by You to Wicked Irish five (5) days after the date sent.

Trademarks
All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Wicked Irish. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Wicked Irish or any third party, except as expressly granted herein.

Return Policy
You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Wicked Irish reserves the right to change its payment procedures at any time without prior notice to you. Returns: All returns or exchanges must be made within 45 DAYS. All returns or exchanges will incur a 10% restocking and/or reshipping fee. All returns or exchanged item must be original condition (unwashed and unworn), and include original tag. Include all important information such as: Name, address, invoice #, phone number, e-mail address, and CLEAR INSTRUCTIONS WICKED IRISH C/O Horizon Logistics 90 Salem Road, Billerica, MA 01821